IT Support Specialist II

3 weeks ago

Austin, Texas, United States TEXAS DEPARTMENT OF MOTOR VEHICLES Full time
Job Summary

We are seeking a skilled IT Support Specialist II (Hybrid) to join our team at the Texas Department of Motor Vehicles. As a key member of our Information Technology Services Division, you will provide technical support for our agency's computing environment, including desktop computers, laptops, tablets, printers, scanners, and other related hardware and software.

Key Responsibilities
  • Provide first-line assistance for County and HQ operational problems with agency information technology systems and operating automated office equipment in a stand-alone, network, and/or mainframe environment.
  • Troubleshoot and resolve technical issues/problems with desktop computing equipment and software in response to service tickets utilizing remote control access, face-to-face, and/or phone contact with employees.
  • Assess need and implement performance upgrades to computing environments, including installation of memory, hard drives, etc., to maximize operational longevity.
  • Collaborate with Service Desk, LAN/Server Administrators, Network Specialists, vendor support contacts, etc., to maintain computing operations.
  • Ensure instances of desktop equipment failure, repair, installation, and removal are documented.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated authentication systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Provide Data Transfer and backup processing for desktops/laptops, external drives, peripherals, and mobile devices while following standard procedures for backup and reimaging.
  • May be asked to conduct research on desktop products in support of procurement and development efforts.
  • Works with management to order and secure desktop computing hardware and/or software.
  • Provides input in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Monitors desktop performance and provides performance statistics and reports.
Requirements
  • Graduation from a standard senior high school or equivalent plus four (4) years' progressively responsible experience in computer systems support work.
  • Completed courses in computer science or related field.
  • A valid Class "C" driver's license is required.
Benefits

The State of Texas offers a variety of benefits for you and your family, including retirement plan, paid group health and life insurance, paid holidays, paid vacation leave, paid sick leave, longevity pay, dental, vision, dependent optional life insurance, voluntary AD&D insurance, dependent health and life insurance, health and dependent care flexible spending accounts, and tuition assistance program.

Equal Opportunity Employer

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle.

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