Technical Support Specialist
2 weeks ago
Help Desk Tier I & II (Mid)
Location: Huntsville, AL
REQUIREMENTS:
Active Top Secret clearance is mandatory
- Minimum of 5 years in Help Desk Tier II support
- At least 5 years of experience in installing, maintaining, and repairing desktop operating systems
- 5 years of experience troubleshooting business applications, desktop hardware, peripherals, and printers.
Must be capable of lifting up to 50lbs and physically able to perform tasks such as walking, squatting, bending, twisting, lifting, crawling under desks, reaching overhead, carrying items, and pushing/pulling carts loaded with equipment.
A Bachelor's degree is required or 5 years of equivalent professional experience.RESPONSIBILITIES:
Install desktops, laptops, peripherals, and software for both networked and standalone environments, classified and unclassified.
Identify, diagnose, research solutions, and resolve issues related to desktop and laptop software and hardware failures.
Provide users with guidance, information, and instructions on the use of desktop and laptop hardware and software.
Analyze and evaluate customer service requests, delivering prompt technical solutions.
Conduct IT audits as assigned, ensuring compliance with policies governing the administration, utilization, and acquisition of desktop and laptop products.
Prepare progress/status reports and submit them to team leads as necessary.Utilize trouble-ticketing software for timely opening, updating, and closing of tickets.
Identify and document opportunities for process enhancements.
Communicate effectively with users via telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus property actions.
Provide technical support for customers located in remote areas as needed.
Execute software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment to support office relocations and new facilities.
Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc.
is committed to administering all employment and personnel actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability.
In line with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, and persons of all ethnic backgrounds and religions according to their abilities.
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