IT Support Specialist
1 week ago
The IT/AV Support Specialist is a key member of the Navarro College team, responsible for providing technical assistance and support to faculty, staff, and students. This role requires a strong customer service orientation, excellent communication skills, and the ability to troubleshoot and resolve technical issues in a timely and efficient manner.
Key Responsibilities- Provide technical support and troubleshooting for desktop computer hardware and software, as well as enterprise system software.
- Install, update, and maintain end-user and lab PCs, printers, and other endpoint devices.
- Communicate effectively with users to understand and resolve technical issues.
- Establish priorities on Service Desk tickets based on established departmental guidelines and procedures.
- Assist other IT technical staff as requested.
- Identify complex, multi-faceted problems and take immediate action to address them.
- Perform other reasonable, related duties as assigned.
- High school diploma or equivalent.
- Two (2) years of related work experience in either IT and/or AV.
- Associates degree.
- Microsoft certifications.
- A + Certification (additional experience and education may be substituted for certification).
- Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
- Busy working environment with numerous interruptions.
- Must possess a valid driver's license in good standing and proof of automobile insurance as off-campus travel may be required.
- Must be insurable by the College insurance policy.
- Must be available by cell phone.
- Travel is required to all campuses.
$36,747 annually (This is a 12-month position to be paid over 12 months)
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