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Technical Support Specialist

2 months ago

Texas, United States Zenith Dental IT Full time

IT Support Specialist

Zenith Dental IT is looking for a dedicated IT Support Specialist to enhance our technical support services for dental practices nationwide.

This is a full-time remote position.

The ideal candidate will possess exceptional interpersonal skills to effectively communicate with both team members and clients.

Key Responsibilities:

· Strong communication abilities and a collaborative mindset are essential. Our team thrives on outstanding customer service aligned with our core values.

· Utilize your expertise in managing various systems environments to ensure optimal system performance and address any service-related issues.

· Diagnose and resolve system and network challenges, including hardware and software malfunctions.

· Address technology-related issues as they occur.

· Oversee and maintain computer systems and networks.

· Identify technical problems and propose effective solutions or enhancements.

· Conduct and document root cause analyses.

· Quickly learn and explain technical concepts to both technical and non-technical audiences.

Essential Knowledge, Skills, and Attributes:

- Proficient in software installation, as well as printer and scanner setup.

- Understanding of networking principles and remote access protocols, including LANs/WANs and TCP/IP.

- Experience with Active Directory.

- Strong analytical capabilities.

- Excellent communication, presentation, and listening skills are required.

- Effective time management skills with the ability to prioritize and handle multiple tasks.

- High integrity, sound judgment, and situational awareness.

- Ability to work independently as well as collaboratively with team members.

- Adaptability and flexibility in a changing environment.

- Outstanding customer service skills.

Job Type: Full-time

Experience: 2+ years (Required)

Location: Remote