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Technical Support Specialist

2 months ago

Texas, United States Zenith Dental IT Full time

IT Support Technician

Zenith Dental IT is looking for a dedicated IT Support Technician to enhance our technical support services for dental practices nationwide.

This is a full-time remote position.

The ideal candidate will possess exceptional interpersonal skills to effectively communicate with both team members and clients.

Key Responsibilities:

· Demonstrate strong communication abilities and a collaborative spirit, as our team's culture and outstanding customer service are integral to our values.

· Provide knowledge and expertise in managing various systems environments, ensuring system health and addressing any issues that may impact service quality.

· Diagnose and resolve system and network issues, addressing hardware and software faults as they arise.

· Monitor and maintain computer systems and networks to ensure optimal performance.

· Identify technical challenges and propose effective solutions or improvements.

· Conduct and document root cause analyses for recurring issues.

· Quickly grasp and explain technical concepts to both technical and non-technical audiences.

Essential Knowledge, Skills, and Attributes:

- Proficient in software installation, including printers and scanners.

- Understanding of networking principles and remote access protocols such as LANs/WANs and TCP/IP.

- Experience with Active Directory.

- Strong analytical capabilities.

- Excellent communication, presentation, and listening skills are essential.

- Effective time management skills with the ability to prioritize and multitask.

- High integrity, sound judgment, and situational awareness.

- Ability to work independently as well as collaboratively with colleagues.

- Adaptability and flexibility in response to change.

- Strong customer service orientation.

Job Type: Full-time

Experience: Minimum of 2 years required.