Product Support Specialist

5 days ago


Texas, United States Datasite Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Datasite. As a Product Support Specialist, you will be responsible for providing world-class support to our global clients, enhancing their overall product and service experience.

Key Responsibilities
  • Provide expert product knowledge to clients, guiding them in successfully configuring and managing their projects on the Datasite platform.
  • Utilize critical thinking and problem-solving skills to resolve complex issues and provide exceptional customer service.
  • Collaborate with other team members to achieve timely resolution and provide advice and training to customers on Datasite products.
  • Respond to service requests via various channels, including phone, email, and chat, and capture all interactions and communications in Salesforce Service Cloud.
  • Develop knowledge of industry and customer use cases and workflow, and build positive relationships with clients.
Requirements
  • Intermediate Excel skills, including experience using functions such as VLOOKUP.
  • Strong attention to detail and independent problem-solving skills.
  • Strong technical aptitude and learning agility, with the ability to work well in a collaborative team environment.
  • Excellent organizational skills and ability to work in a fast-paced environment.
Preferred Qualifications
  • Advanced Excel skills and previous experience supporting software or SaaS applications.
  • Expert fluency in Spanish, Portuguese, French, German, Italian, or Japanese is a plus.
  • Bachelor's degree in a related field and experience in the M&A industry.
What We Offer

We offer a competitive salary range of $23 - $27 and a dynamic work environment with opportunities for growth and development. As a global organization, we value diversity and are committed to maintaining a diverse workforce to serve our customers around the world.

We are an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.



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