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Desktop Support Specialist

2 months ago

Texas, United States Tata Consultancy Services Full time

Job Title: Desktop Support Specialist

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems are running smoothly and efficiently.

Key Responsibilities:

  • Technical Support: Provide technical support and assistance to clients, troubleshooting and resolving issues related to desktop systems, software, and hardware.
  • Infrastructure Management: Assist in the management of desktop infrastructure, including imaging, deployment, and maintenance of desktop systems.
  • Problem Resolution: Identify and resolve technical issues, escalating complex problems to senior engineers as needed.
  • Knowledge Management: Develop and maintain technical knowledge base articles, ensuring that technical information is up-to-date and accurate.
  • Collaboration: Work collaboratively with the team to achieve common goals and maintain a high level of customer satisfaction.

Requirements:

  • Technical Skills: Advanced knowledge of infrastructure projects, operations systems, and data analytics. Proficiency in Microsoft Office 365, VPN, Virtual Machines, and other relevant technologies.
  • Communication Skills: Excellent communication and collaboration skills, with the ability to work effectively with clients and team members.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

Work Environment: This is a remote work opportunity, and you will be required to work from home or a designated remote work location.