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Desktop Support Specialist

2 months ago

Texas, United States Tata Consultancy Services Full time

Job Title: Desktop Support Specialist

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Technical Support: Provide technical support and assistance to clients, troubleshooting and resolving issues related to desktops, laptops, and mobile devices.
  • Infrastructure Management: Manage and maintain our IT infrastructure, including network, printers, and other equipment.
  • Problem Resolution: Identify and resolve technical issues, escalating complex problems to senior engineers if necessary.
  • Knowledge Management: Create and maintain technical knowledge base articles to document solutions and best practices.
  • Collaboration: Work closely with the team to achieve common goals and maintain a company standard of excellence.

Requirements:

  • Technical Skills: Proficient in Microsoft Office 365, VPN, Virtual Machines, and other relevant technologies.
  • Problem-Solving Skills: Strong analytical and problem resolution skills, with the ability to identify and resolve complex technical issues.
  • Communication Skills: Effective communication and collaboration skills, with the ability to work with clients and team members to achieve common goals.

Work Location: Our team is located in various offices across the country, and you will have the opportunity to work in a dynamic and fast-paced environment.