English-Spanish Call Center Representative

4 weeks ago


Tempe, Arizona, United States CarMax Full time

At CarMax, we're looking for a talented Customer Experience Consultant to join our team. As a key member of our Customer Experience Center, you'll play a vital role in delivering an iconic customer experience.

Key Responsibilities:

  • Connect with customers online and over the phone to understand their needs and preferences.
  • Use your knowledge of our inventory to guide customers towards vehicles that meet their needs.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
  • Mentor others as your skillset expands.
  • Acquire the Automotive Sales Person's License in specific states, which may require testing and travel.

About the Role:

This is a high-energy sales environment where you'll work as a team to meet goals and provide exceptional customer service. We're not your average call center - we'll give you everything you need to be the best you can be.

Qualifications and Requirements:

  • Sales and customer service experience, preferably in retail.
  • Thrive in a fast-paced environment.
  • Good listening skills and a strong customer focus.
  • Strong written and verbal communication skills.
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Must meet minimum technology requirements.
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center location.

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. We're committed to training and diversity, and we're one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The compensation range for this position is $18.00-$26.70. CarMax provides competitive benefits. Please visit our website for more information regarding eligibility and details.



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