Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at MedImpact. As a Customer Service Representative, you will be responsible for providing exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees.
Key Responsibilities:
- Respond to and resolve phone inquiries related to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes.
- Utilize multiple company database programs to research and resolve complex issues.
- Educate external customers about MedImpact's roles and responsibilities.
- Follow up with callers to ensure customer satisfaction and timely response to requests.
- Represent MedImpact in a positive manner by adhering to established procedures and guidelines.
Requirements:
- Associate's degree (A.A.) or equivalent from two-year College or technical school.
- One to two years of call center customer service experience in a PBM or Healthcare preferred.
- Intermediate knowledge of MS Office/Word, Excel, and Outlook.
What We Offer:
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
About MedImpact: MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market.
Equal Opportunity Employer: MedImpact is an Equal Opportunity Employer, Male/Female/Disabilities/Veterans.
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