Customer Service Representative

4 weeks ago


Tempe, Arizona, United States MedImpact Full time
Job Description

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at MedImpact. As a Customer Service Representative, you will be responsible for providing exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees.

Key Responsibilities:

  • Respond to and resolve phone inquiries related to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes.
  • Utilize multiple company database programs to research and resolve complex issues.
  • Educate external customers about MedImpact's roles and responsibilities.
  • Follow up with callers to ensure customer satisfaction and timely response to requests.
  • Represent MedImpact in a positive manner by adhering to established procedures and guidelines.

Requirements:

  • Associate's degree (A.A.) or equivalent from two-year College or technical school.
  • One to two years of call center customer service experience in a PBM or Healthcare preferred.
  • Intermediate knowledge of MS Office/Word, Excel, and Outlook.

What We Offer:

  • Medical / Dental / Vision / Wellness Programs
  • Paid Time Off / Company Paid Holidays
  • Incentive Compensation
  • 401K with Company match
  • Life and Disability Insurance
  • Tuition Reimbursement
  • Employee Referral Bonus

About MedImpact: MedImpact is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market.

Equal Opportunity Employer: MedImpact is an Equal Opportunity Employer, Male/Female/Disabilities/Veterans.



  • Tempe, Arizona, United States Sharon Layman Full time

    Are you a customer-focused individual looking for a challenging role in insurance and financial services? We are seeking a highly motivated and outgoing Customer Relations Representative to join our team at Sharon Layman. As a Customer Relations Representative, you will be responsible for establishing customer relationships, following up with customers, and...


  • Tempe, Arizona, United States LHH Recruitment Solutions Full time

    Job Title: Call Center RepresentativeJob Summary: We are seeking a highly skilled Call Center Representative to join our team at LHH Recruitment Solutions. As a Call Center Representative, you will be the first point of contact for our clients, handling inbound calls, addressing inquiries, and providing exceptional service.Key Responsibilities:Answer inbound...


  • Tempe, Arizona, United States CarMax Full time

    At CarMax, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences and ensuring that our customers have a positive interaction with us.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...


  • Tempe, Arizona, United States LHH Recruitment Solutions Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at LHH Recruitment Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Provide timely and...


  • Tempe, Arizona, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Tempe, Arizona, United States The Buffalo Spot Full time

    We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our guests, operating cash registers, and maintaining a clean and welcoming environment.As a Customer Service Representative, you will have the opportunity to work in a...


  • Tempe, Arizona, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionAs a key member of our team at DAIKIN COMFORT TECHNOLOGIES DIST INC, the Customer Service Representative/Inside Sales Representative will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:• Provide superior customer service through various channels, including phone, email, and...


  • Tempe, Arizona, United States Aerotek Full time

    Aerotek is seeking a skilled Customer Service Representative to join our team in Tempe, AZ. As a key member of our compliance team, you will be responsible for handling incoming calls regarding new and existing workers compensation claims.Key Responsibilities:Triage all incoming calls and provide exceptional customer service to clients, contractors, and...


  • Tempe, Arizona, United States Circle K Full time

    At Circle K, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and resolving customer issues in a prompt and courteous manner. You'll also be responsible for operating a cash register, handling customer transactions, and maintaining a clean...


  • Tempe, Arizona, United States The Boyd Group Full time

    Customer Service Representative Job DescriptionGerber Collision & Glass is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences, managing working relationships with customers and insurance companies, and providing...


  • Tempe, Arizona, United States Randstad North America, Inc. Full time

    We are seeking a Customer Service Representative to join our team at Randstad North America, Inc. in Tempe. This is a temp to hire opportunity with a remote work option once trained. The ideal candidate will be local to Tempe and have excellent communication skills.Key Responsibilities:Provide exceptional customer service to clientsWork in a fast-paced call...


  • Tempe, Arizona, United States U-Haul Full time

    Are you a customer-focused individual with a passion for sales and communication? We're seeking a skilled Customer Service Representative to join our team at U-Haul's Technical Center in Tempe, AZ.Key Responsibilities:Provide exceptional customer service via phone and emailAssist customers in finding trucks, trailers, and tow dolliesSupport field employees...


  • Tempe, Arizona, United States Randstad Full time

    Job Summary:We are seeking a Customer Service Representative to join our team in Tempe. As a member of our customer service team, you will assist with customer questions, inquiries, and issues related to accounts payable inquiries.You will take phone calls and answer chats/emails regarding accounts payables and bills. Successful candidates will be...


  • Tempe, Arizona, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. You will also be involved in pizza making duties, working as part of a team to deliver high-quality food and excellent service.Key Responsibilities Provide quality...


  • Tempe, Arizona, United States Courtny Tyler - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Courtny Tyler - State Farm Agent, you will play a vital role in providing exceptional customer experiences and building strong relationships with our clients. Your primary responsibility will be to establish and maintain customer relationships, following up as needed to ensure their needs are met. You...


  • Tempe, Arizona, United States Randstad Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a member of our customer service team, you will be responsible for assisting customers with their accounts payable inquiries, taking phone calls, and responding to chats and emails.Responsibilities:Provide exceptional customer service and resolve...


  • Tempe, Arizona, United States Freddy's Frozen Custard & Steakburgers Full time

    About the Role:Freddy's Frozen Custard & Steakburgers is seeking a talented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing frozen treats, and maintaining a clean and welcoming environment.Key Responsibilities:Provide outstanding...


  • Tempe, Arizona, United States Mr Appliance Full time

    Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced office environment? If so, we have an exciting opportunity for you at Mr. Appliance.We are seeking a highly skilled Customer Service Representative to join our team. As a key component in providing World Class customer service, you will be...


  • Tempe, Arizona, United States Insight Global Full time

    Job OverviewInsight Global is seeking a highly skilled Customer Service Representative to join our client's team as a Disruption Management Coordinator. This is a 4-month contract with a strong possibility to convert to permanent opportunity that requires excellent communication and problem-solving skills.The ideal candidate will be responsible for taking a...


  • Tempe, Arizona, United States Ajilon Full time

    Customer Service Representative Role at AjilonAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently...