Customer Service Representative
2 weeks ago
ADESA, a Carvana owned company, operates over 50 locations across the US. Our Vehicle Service & Logistics Centers provide a wide range of vehicle services, including repair and reconditioning, auction remarketing, and distribution. We have hundreds of thousands of vehicles across North America, from retail to commercial, OEM, and more.
Role and Team
The Customer Experience Advocate is customer-obsessed and strives to provide a world-class service experience with each customer interaction. We interact with customers through various channels, including email, calls, chat, text, video, and social media. We're looking for team members who are natural communicators and can make personal connections with customers to address their inquiries efficiently.
Responsibilities
Support internal and external customers as they interact with our online tools, products, and services. Follow up or initiate outbound calls to ensure customers receive information when it's time-sensitive. Resolve product or service problems by identifying issues quickly and selecting the best solution. Escalate customer issues that require next-level review or technical expertise. Serve as a connection between customers and various departments to meet customer support needs. Proactively provide feedback to supervisors and stakeholders regarding customer issues or system functionality. Bring a positive attitude to work each day, supporting coworkers and customers. Collect and communicate accurate information by using the right methods and following procedures. Support other ad hoc projects and tasks as assigned.
Qualifications
High school diploma or equivalent required; Associate degree preferred. Minimum 1 year of customer support or call center experience. Proficient computer skills and familiarity with Microsoft or Google Suite applications. Excellent verbal and written communication skills. Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues. Demonstrated aptitude for active listening, critical thinking, and problem-solving skills. Proven track record of superior customer service skills. Demonstrated ability to quickly learn new technology and a desire to solve problems efficiently. Confidentiality and integrity while handling sensitive information. Proven ability to manage deliverables and metrics against aggressive targets and timelines. Ability to commute 5 days per week to our Tempe HQ.
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More
Other Requirements
To perform this job, you must be able to read, write, speak, and understand English. We'll make reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
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