Customer Service Representative

3 weeks ago

Tempe, Arizona, United States AEG Full time
About the Role

We are seeking a highly skilled Customer Care Representative to join our team in Tempe, AZ. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, responding to general customer inquiries, invoice questions, and customer complaints in a timely and professional manner.

Key Responsibilities
  • Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication "scripts" when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
Requirements
  • Successful completion of new hire training and nesting.
  • Final Grade must be passing.
  • Two years plus previous experience in a customer support role.
  • Track record of exceeding performance metrics
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM, Workforce systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • High school diploma.
Bonus Points
  • Bilingual (English and Spanish).
  • Higher education and contact center certifications.
About AXS

AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

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