Luxury Retail Sales Consultant

1 week ago

San Diego, California, United States Tapestry Full time

Position: Luxury Retail Sales Consultant

Company: Tapestry

Tapestry is a renowned name in the luxury accessories and lifestyle sector, recognized for its commitment to quality and craftsmanship. With a modern approach to design, we embody a spirit of innovation and authenticity that resonates globally.

Key Responsibilities:

Sales and Customer Engagement

  • Complete daily responsibilities while upholding Tapestry's service standards.
  • Establish and nurture enduring relationships with clientele.
  • Adapt to customer needs by interpreting their cues effectively.
  • Drive sales through strategic client engagement and relationship management.
  • Utilize competitive knowledge to enhance sales and customer interactions.
  • Continuously develop product knowledge and stay informed about current collections.
  • Follow up with clients consistently to encourage sales closure.
  • Manage multiple customer interactions simultaneously while prioritizing effectively.
  • Highlight product features and suggest complementary items tailored to customer preferences.
  • Exhibit confident, friendly, and genuine service skills to enhance customer experience.
  • Adjust personal selling techniques to contribute positively to store performance.
  • Take ownership of personal and store metrics to achieve sales goals.
  • Influence purchasing decisions through a balanced approach of patience and assertiveness.
  • Adhere to Tapestry's Selling and Service expectations consistently.
  • Present a polished image that aligns with Tapestry's style guidelines.
  • Stay attuned to local market trends that may impact business performance.
  • Build credibility as a fashion advisor by sharing insights on current trends.
  • Meet customer needs with innovative and proactive solutions.
  • Collaborate with management to create personalized sales strategies.
  • Align decisions with organizational objectives and values.

Work Environment:

  • Foster a collaborative team selling atmosphere.
  • Address customer concerns effectively, involving management when necessary.
  • Utilize company resources to stay informed and engaged.
  • Develop short and long-term strategies to meet personal performance goals.
  • Maintain professionalism and composure at all times.
  • Exhibit adaptability and flexibility in response to change.
  • Act as a brand ambassador for Tapestry consistently.
  • Welcome constructive feedback and adjust behaviors accordingly.
  • Demonstrate initiative and accountability for individual outcomes.
  • Build a culture of teamwork and trust with colleagues and supervisors.
  • Inspire enthusiasm and positivity towards shared goals.

Operational Duties:

  • Process shipments as required.
  • Restock inventory on the sales floor as needed.
  • Leverage technology to enhance client relationships and drive sales.
  • Comply with all retail policies, including operational and loss prevention protocols.
  • Execute daily operational tasks, ensuring the store meets Tapestry's standards.

Qualifications:

  • Experience: 1-3 years in luxury retail preferred, with knowledge of fashion trends and market competition.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient with cash register systems and basic computer skills.
  • Physical Requirements: Ability to communicate effectively and perform tasks that involve mobility and lifting.
  • Schedule: Flexibility to work various shifts to accommodate business needs.

Note: This document serves as a sample of the job responsibilities and does not encompass all performance requirements.

Tapestry is an equal opportunity employer committed to diversity and inclusion in the workplace.

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