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Luxury Jewelry Sales Associate

2 months ago

San Diego, California, United States 77 Consultants Full time
Job Overview

As a Jewelry Consultant at 77 Consultants, you will play a crucial role in enhancing the jewelry shopping experience for our clients. Your primary objective will be to provide exceptional and tailored service to each customer, ensuring their journey is both memorable and fulfilling.


Key Responsibilities:

Client Assistance:
You will guide clients through their purchasing decisions, whether in-person or via virtual consultations, focusing on creating personalized and unforgettable interactions that cater to individual preferences.

Lead Management:

You will manage a significant volume of incoming sales inquiries, striving to meet both personal and team sales objectives while contributing to overall revenue growth.


Online Support:
You will actively engage with customers through online platforms, providing sales support via live chat and phone communications, all while ensuring a luxurious customer experience that mirrors the excellence of our offerings.

Feedback Analysis:

You will analyze customer feedback and online reviews, collaborating with leadership to refine the customer experience and boost sales effectiveness.


Sales Techniques:

You will implement effective sales strategies and innovative problem-solving methods to assist customers in their selection of jewelry, including various settings and gemstone choices.


Product Expertise:
You will cultivate a deep understanding of our product range, particularly focusing on diamonds, gemstones, and high-end jewelry pieces.

System Proficiency:
You will utilize our ERP system to streamline tasks and enhance communication across departments.

Brand Representation:

You will act as a representative of our brand, promoting our commitment to a more sustainable, transparent, and ethical jewelry industry.


Qualifications:
  • At least one year of experience in luxury retail sales.
  • Willingness to work on weekends.
  • Strong communication and presentation skills are essential for success in this role.