Customer Service Representative
4 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Callaway Golf. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.
Key Responsibilities
- Handle a high volume of incoming calls from customers, responding to product-related questions and resolving issues in a timely and professional manner.
- Build and foster relationships with customers by exceeding their expectations on every interaction.
- Make decisions regarding warranty and non-warranty issues, and process return authorizations in SAP.
- Process SAP transactions, including sales orders, and respond to inquiries from customers regarding the status of orders.
- Service overflow new sales order requests from customers, using sales skills to cross-sell and up-sell.
- Troubleshoot customer problems, including UPS tracing and follow-up as necessary.
- Responsible for directly handling service requests for 3-4 Outside Sales Representatives.
- Stay abreast of industry current events and trends.
- Demonstrate excellent customer service skills to provide exceptional service on every interaction.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university.
- Minimum 3 years related golf or customer service experience and/or training.
- Basic knowledge of SAP-Sales Inquiry, order entry, and processing return authorizations.
- Strong customer service and relationship-building skills.
- Knowledgeable in Callaway Golf products, club alterations, and impact on playability.
- Problem-solving and ability to handle difficult customers.
- Analytical, detail-oriented, flexible, and decisive.
- Demonstrated ability to work in an organized and efficient manner while multi-tasking.
- Demonstrated ability to use MS Word and Excel.
What We Offer
Callaway Golf is an Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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