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Customer Service Representative

2 months ago

Fort Worth, Texas, United States Frank Kent Motor Company Full time
Job Overview

The Customer Service Representative at Frank Kent Motor Company plays a vital role in delivering outstanding service and ensuring a welcoming atmosphere for all visitors to our service department. This position demands excellent interpersonal skills and a warm, inviting attitude.

Key Responsibilities:
  • Welcome customers with a courteous and professional approach upon their arrival at the service area.
  • Guide customers to the relevant service advisor or department as needed.
  • Respond to customer questions and provide essential information regarding our offerings.
  • Help maintain a tidy and orderly service environment.
  • Collaborate with service advisors to facilitate a seamless customer experience and reduce wait times.
Qualifications:
  • Strong communication abilities and a commitment to customer satisfaction.
  • Outgoing and friendly demeanor.
  • Capability to stay composed in a dynamic and fast-paced setting.
  • Basic proficiency in computer operations.
  • Previous experience in a customer-facing role is advantageous.
What We Offer:

We provide a competitive hourly wage and foster a supportive workplace culture where employees are appreciated and encouraged to grow. Joining our team means you will have the chance to enhance your skills and progress in your career.

About Frank Kent Motor Company:

Frank Kent Motor Company is a well-established automotive dealership based in Fort Worth, Texas, with a legacy of over 80 years in the community. We are dedicated to delivering exceptional customer service and offer a diverse selection of new and pre-owned vehicles, alongside a cutting-edge service department designed to meet the needs of our clientele.