Customer Service Representative

7 days ago

Fort Worth, Texas, United States Toyota of Fort Worth Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Toyota of Fort Worth. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative tasks.

Key Responsibilities:

  • Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process cash transactions, including receiving payments, making change, and issuing receipts.
  • Perform daily cash reconciliations to ensure accuracy and integrity of our financial records.
  • Flag and close repair orders, ensuring that all necessary information is complete and accurate.
  • Refer customers to our service consultants or other appropriate individuals for further assistance.
  • Handle customer complaints in a professional and courteous manner, escalating issues to management as needed.
  • Perform general administrative tasks, including answering phones, taking messages, and distributing mail.
  • Update and distribute our company telephone roster to ensure that all staff members have the most up-to-date contact information.
  • Provide general information to callers, including company policies, procedures, and contact information.
  • Assist with other related clerical duties, such as photocopying, faxing, filing, and collating.

Requirements:

  • High school diploma or equivalent preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Excellent oral communication skills, with the ability to read and comprehend instructions and information.
  • Ability to write routine reports and correspondence, and to effectively present information in one-on-one and small group situations.
  • General math skills, with the ability to use personal computer applications, including word processing, spreadsheet applications, and company software.
  • Ability to work well with customers, and to organize and prioritize work to meet deadlines.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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