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Customer Service Representative

2 months ago

Fort Worth, Texas, United States CorVel Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at CorVel. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, addressing their needs and concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Assist Account Management in client stewardship, including conducting regular meetings and overseeing the delivery of client-specific reports and information.
  • Maintain continuous communication with customers to ensure that all service expectations are identified and maintained.
  • Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues.
  • Facilitate and coordinate internal customer set-up and external implementation.
  • Coordinate and attend customer meetings, ensuring that appropriate CorVel participants are engaged.
  • Discuss, understand, and meet agreed-upon standards as mutually determined by CorVel and the customer.
  • Develop and maintain account service instructions, communicate to service staff, and post on the Intranet.
  • Manage contract renewals and price increases, coordinating with the AE and/or management team as appropriate.
  • Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales.
  • Regular attendance on the Monthly Account Manager Call.
  • Monthly account updates and all new service opportunities documented in Salesforce.com.
  • Follow CorVel policies and procedures.
  • Requires regular and consistent attendance.
  • Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
  • Additional duties may be assigned.
Requirements
  • High school diploma or equivalent.
  • Minimum 1 year as Customer Service Representative.
  • Customer service experience working in the Managed Care and Benefit Administration industries.
About CorVel

CorVel is a certified Great Place to Work Company, offering incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

Benefits

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

Equal Opportunity Employer

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.