Customer Service Operations Manager

1 week ago


Denver, Colorado, United States The Good Feet Store Full time
Job Overview

The Good Feet Store is seeking a seasoned Customer Service Manager to lead our customer service operations across 17 locations within the Denver, Phoenix, and Orlando territories.

This critical role will ensure the highest standards of customer satisfaction are consistently met, through the management of customer interactions, reviews, reporting, and the resolution of customer issues.

Key Responsibilities
  • Direct and oversee all facets of customer service operations, ensuring a superior customer experience across 17 retail locations.
  • Leverage Salesforce to efficiently manage customer interactions, monitor reviews, and generate insightful reports.
  • Ensure that all customer appointments are accurately confirmed and timely.
  • Respond to and resolve incoming customer service inquiries with a focus on providing exceptional service and timely resolutions.
  • Handle escalated customer issues, working diligently to find satisfactory solutions while maintaining customer trust and loyalty.
  • Produce and analyze reports on customer service performance, using data to drive continuous improvements.
  • Collaborate with team members across multiple locations to ensure cohesive and efficient customer service operations.
Requirements
  • Significant experience in customer service management, ideally within a retail or service-driven environment.
  • Advanced knowledge of Salesforce is essential. Exceptional communication, organizational, and problem-solving skills are required.
  • Demonstrated ability to manage challenging situations with professionalism and empathy, ensuring customer satisfaction at every touchpoint.
  • Willingness to work a flexible schedule, including weekends, to meet the demands of the business.
What We Offer
  • Salary: $50,000 annually
  • IRA Match: 3% employer match
  • Paid Time Off: Generous PTO policy
  • Health Benefits: Comprehensive health insurance coverage
  • Dental and Vision Insurance: Included as part of the benefits package
Work Environment

This role is based in Cherry Creek, Denver, CO, with oversight responsibilities for customer service operations across 17 locations within the Denver, Phoenix, and Orlando territories.

Job Type: Full-time



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