Airport Customer Service Manager

1 week ago


Denver, Colorado, United States Menzies Aviation Full time
Job Summary

We are seeking a highly skilled and experienced Passenger Service Supervisor to join our team at Menzies Aviation. As a key member of our airport operations team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our passenger services, and leading a team of customer service representatives.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to all passengers, handling complaints and issues in a positive and resolution-focused manner.
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, training, and coaching to ensure excellent service delivery.
  • Operations: Ensure the efficient and safe operation of our passenger services, including check-in procedures, baggage handling, and aircraft loading.
  • Communication: Communicate effectively with customers, colleagues, and management, ensuring clear and concise information is shared.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Education: High school diploma or equivalent required; prior customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Physical Demands: Ability to stand for long periods, lift up to 70lbs, and work in a dynamic airport environment.
Benefits
  • Competitive Salary: Starting at $22.50/hour.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, paid vacation, and more.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.


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