Service Operations Manager

5 days ago


Denver, Colorado, United States Hobart Service Full time
Job OverviewThe Service Manager will provide critical support to the District Manager, assuming advanced responsibilities in branch operations. This role will focus on coaching and training service technicians on commercial food equipment, procedures, and customer-facing skills. The Service Manager will also enforce company policies and guidelines, assisting the District Manager in tracking adherence and policy implementation. This position is accountable for leading and directing branch operations to achieve service revenue growth, profitability, productivity, quality, and service levels.Key Responsibilities
  • Develop and maintain a highly technical field service team, ensuring customer satisfaction and financial results.
  • Manage regular maintenance for service vehicles and oversee the administration of general business operations for the branch.
  • Develop and implement strategies to achieve financial and customer satisfaction goals, focusing on productivity tools and effective communication.
  • Qualifications include a high school diploma or GED and 4+ years of relevant experience, including supervision, or 1-3 years of relevant experience with a bachelor's degree.
  • Preferred qualifications include 5-7 years of demonstrated proficiency in a field service role, ability to understand financial information, and working knowledge of branch operating systems.
Why Hobart Service?
  • Competitive pay and benefits, including great insurance options, paid vacation, and 401K with company match.
  • Extensive on-the-job, online, and classroom training to develop skills and advance careers.
  • A safe and healthy work environment, with a commitment to providing a tobacco-free and drug-free workplace.

Hobart Service is an equal opportunity employer, committed to providing a healthy and safe environment for all employees. We value our colleagues' unique perspectives and ideas, creating workplaces where everyone can develop their careers and perform to their full potential.



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