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Guest Services Supervisor

2 months ago


Oak Brook Illinois, United States Hyatt Lodge Oak Brook Full time

Property Overview:


Become a vital member of the distinguished team at Hyatt Lodge Oak Brook, a luxurious and peaceful haven located in a beautiful suburban area.

As a prestigious establishment, we are in search of committed and enthusiastic individuals to join our workforce.

With its stunning natural landscape, sophisticated accommodations, and exceptional service, Hyatt Lodge Oak Brook provides a unique and serene work atmosphere.

As part of our team, you will have the chance to deliver remarkable hospitality to our esteemed guests and craft unforgettable experiences.

With a focus on employee development and growth, Hyatt Lodge Oak Brook presents numerous opportunities for advancement and career progression.

Join us and be part of a culture that prioritizes excellence, collaboration, and unmatched guest service.

Position Summary:


We invite you to join our team as a Guest Services Supervisor, where you will play a crucial role in enhancing our guests' experiences. We are looking for a motivated and passionate individual to oversee our front desk operations, ensuring exceptional customer service and smooth daily functions.

In this role, you will manage a team of front desk associates and collaborate closely with other departments to ensure a seamless guest journey.

Your responsibilities will include managing human resources tasks such as recruitment, onboarding, training, coaching, performance evaluations, and recognition programs, all aimed at maintaining a skilled and motivated team.

If you have a passion for hospitality and excel in a dynamic environment, we encourage you to consider this rewarding opportunity.

Required Qualifications:
2+ years of experience in hotel front desk management or a related field

Strong leadership and management capabilities

Excellent communication and interpersonal skills

Fluency in English (reading, writing, and speaking)

Proficient in hotel management software and Microsoft Office Suite

Detail-oriented with the ability to manage multiple tasks effectively

Customer service-focused and dedicated to providing outstanding guest experiences

Experience with cash handling is essential

Willingness to work flexible hours, including weekends and holidays as required

Compensation: Salary range between $68K - $70K

Employee Benefits:


Davidson Hospitality Group is a recognized, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues nationwide.

A trusted partner for leading brands, Davidson offers a unique entrepreneurial management approach that combines the personalized service of a small company with the extensive expertise of a larger organization.

In line with our commitment to delivering value, Davidson comprises four specialized operational divisions: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.


Davidson provides a comprehensive benefits package designed to enhance the lives and well-being of our team members and their families, including:

  • Three tiers of medical coverage
  • Dental and vision insurance
  • 24/7 telehealth services
  • Complimentary maintenance medications
  • Pet insurance options
  • Hotel discounts
  • Tuition reimbursement programs
  • Paid time off (including vacation, sick leave, bereavement, and holidays)
  • 401K matching

Working at Davidson is a unique experience. It transcends a mere job; it is a calling that blends career aspirations with a commitment to redefining quality hospitality for our guests, clients, partners, and each other.

Davidson Hospitality is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an affirmative action employer.