Front Desk Representative

3 weeks ago

Cincinnati, Ohio, United States HEI Hotels & Resorts Full time
{"Overview": "As a Front Desk Agent at The Westin Cincinnati, you will be responsible for providing exceptional guest experiences from arrival to departure. Your warm and welcoming demeanor will make our guests feel at home, while your attention to detail and organizational skills will ensure a seamless stay.", "Responsibilities": "
  • Assist guests with check-in and check-out, ensuring a smooth and efficient process.
  • Provide accurate and timely information about hotel amenities, services, and local attractions.
  • Manage guest room assignments, including coding electronic keys and verifying room rates.
  • Process payments, handle cash, and balance the house bank.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Collaborate with other hotel staff to ensure excellent guest service and a positive hotel experience.
", "Qualifications": "
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.
", "Benefits": "

At HEI Hotels & Resorts, we offer a comprehensive benefits package to support your physical, mental, and financial well-being. Our benefits include:

  • Medical, dental, and vision insurance.
  • 401(k) savings plan with company matching.
  • Generous paid time off and sick leave.
  • Discounts on hotel stays and other perks.
", "About Us": "

HEI Hotels & Resorts is a leading hospitality company with a commitment to excellence and a passion for delivering exceptional guest experiences. Our team members are the heart of our success, and we strive to create a positive and inclusive work environment that supports your growth and well-being.

", "Equal Opportunity Employer": "

HEI Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all team members feel valued and respected.

", "Language": "en-US"}

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