Front Desk Representative

2 weeks ago

Cincinnati, Ohio, United States Westin Cincinnati Full time
About Us

The Westin Cincinnati is a vibrant and dynamic workplace that values your contributions and fosters your growth. As a Front Desk Agent, you will be part of a legacy that cherishes your dedication and rewards your hard work.

Responsibilities
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice to understand their needs and provide accurate information.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details such as room rate and number of guests.
  • Promote HEI Hotels and Resorts and brand marketing programs, making appropriate selections of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
  • Answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages to communicate to guests.
  • Close guest accounts at time of check-out, ascertain satisfaction, and negotiate compromise in the event of dissatisfaction.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  • Remain calm and alert during emergency situations and heavy hotel activity, planning and implementing detailed steps using experienced judgment and discretion.
Qualifications
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans.

We also offer a 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs. Additionally, we proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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