Front Desk Representative

1 week ago


Cincinnati, Ohio, United States HEI Hotels and Resorts Full time
About Us

We are a leading hospitality company, dedicated to providing exceptional guest experiences at our hotels. Our team is passionate about delivering top-notch service and creating memorable moments for our guests.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Cincinnati. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Responsibilities
  • Greet guests with a smile and provide a personalized welcome
  • Process guest arrivals and departures efficiently and accurately
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Provide information on hotel amenities, services, and local attractions
  • Manage guest room assignments and key cards
  • Process payments and handle guest transactions
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements
  • High school diploma or equivalent required
  • Hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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