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Front Desk Representative

2 months ago

Cincinnati, Ohio, United States The Westin Cincinnati Full time
{"title": "Front Desk Agent", "description": "About Us

The Westin Cincinnati is a vibrant and dynamic workplace that values your contributions and fosters your growth. As a Front Desk Agent, you will be part of a legacy of hospitality excellence in the HEI Hotels & Resorts family.

Responsibilities
  • Guest Services: Assist guests with arrival and departure from the hotel, providing a positive experience.
  • Registration: Complete the registration process by inputting and retrieving information from the computer system, confirming pertinent details.
  • Communication: Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information.
  • Financial Transactions: Verify and imprint credit cards for authorization, handle cash, make change, and balance the assigned house bank.
  • Problem-Solving: Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  • Teamwork: Remain calm and alert, especially during emergency situations and heavy hotel activity, and plan and implement detailed steps using experienced judgment and discretion.
Qualifications
  • Education: High school diploma or equivalent required, and college degree preferred.
  • Experience: Hotel experience preferred.
  • Skills: Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error, ability to effectively deal with internal and external customers, and ability to access and accurately input information using a moderately complex computer system.
Benefits

The Westin Cincinnati offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a 401(k) Savings Plan with matching funds.

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