Senior Operations Manager
6 days ago
Case Works, a leading provider of case development and management solutions, is seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our case development process, ensuring efficient and effective case management, and driving business growth.
Key Responsibilities- Operational Planning and Management: Develop and implement operational plans to achieve business objectives, including medium to long-term planning and process improvement initiatives.
- Case Management and Analysis: Assess and analyze operational metrics and productivity to ensure cases move efficiently through the case development process, identifying potential problems and points of friction and working to find solutions to maximize efficiency and revenue.
- Process Improvement: Review processes and protocols to identify potential areas for improvement, implementing changes to enhance case development and management.
- Technology Implementation: Coordinate and support the implementation of new technologies as needed to support business growth and efficiency.
- Service Delivery and Process Improvement: Identify opportunities to improve service delivery and support process improvement initiatives, contributing to the development of business planning, technology planning, and process development related to change initiatives.
- Education: 4-year degree in Business, Technology, Medical, or Law.
- Experience: 8+ years in an operational management capacity, preferably in a business or technology-related field.
- Skills: Operations management, team leadership, business analysis, planning and organizing, information gathering and processing, problem-solving, analytical thinking, and collaboration.
Case Works is a well-funded company that values and rewards dedication, hard work, and teamwork. We provide equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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