IT Service Operations Specialist

6 days ago


Springfield, Illinois, United States Bass Pro Inc Full time

Job Summary:

The IT Service Operations Specialist at Bass Pro Inc. is responsible for providing 24/7 monitoring and operational support for our enterprise systems and infrastructure. This role operates and monitors systems and infrastructure components, implementing approved changes in accordance with established documentation and collaboration with analysts and engineers.

Key Responsibilities:

  • Monitor and operate enterprise systems, applications, and infrastructure components on multiple platforms.
  • Execute defined processes, procedures, batch jobs, and backups in a multi-platform environment in accordance with established policies.
  • Implement approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with analysts and engineers.
  • Respond to alerts and notifications in accordance with established processes.
  • Support and participate in collecting, analyzing, and reporting metrics on a regular basis, identifying opportunities for improvement.
  • Develop and maintain computer operations documentation and procedures.
  • Communicate outages and issues to stakeholders in accordance with established notification processes.
  • Perform tape rotation activities across all platforms as required.
  • Print and distribute reports as needed.

Requirements:

  • High school diploma required; associate's degree preferred.
  • One to two years of experience in IT operations or a related field.
  • ITIL V3 Foundations certification preferred.
  • Incident management experience preferred.

Skills and Abilities:

  • Experience with MS Office suite in the production of reports, charts, and graphs.
  • Attention to detail and ability to follow established guidelines and procedures.
  • Commitment to task and ability to work independently with minimal supervision.
  • Critical thinking and problem-solving skills.
  • Customer-focused and able to communicate effectively with stakeholders.
  • Decisiveness and ability to make sound decisions in a timely manner.
  • Teamwork and collaboration skills.

Physical Requirements:

  • Regular computer work, sitting, talking, listening, and use of hands to finger, handle, or feel.
  • Occasional standing, walking, reaching with hands and arms, repetitive use of arms and hands, bending, stooping, and lifting up to 20-40 pounds.

Benefits:

  • Medical, dental, and vision insurance.
  • Health Savings Account and Flexible Spending Account.
  • 401k Retirement Savings plan.
  • Paid holidays, vacation, and sick time.
  • Bass Pro Cares Fund.


  • Springfield, Illinois, United States Koch Enterprises Family of Companies Full time

    Job Overview Koch Enterprises Family of Companies is seeking a dedicated Service Operations Specialist to enhance our dynamic team. With over a century of collective expertise in the tank custom manufacturing sector, we pride ourselves on delivering innovative solutions tailored to our clients' unique requirements. Key ResponsibilitiesDeliver technical...


  • Springfield, Illinois, United States pro it Full time

    Senior Automation SpecialistWe are seeking a Senior Automation Specialist to become an integral part of our team, contributing significantly to the enhancement of our software quality and delivery methodologies through advanced automation techniques. In this role, you will work closely with diverse teams to architect, develop, and deploy automation...


  • Springfield, Illinois, United States IT Concepts Full time

    Job OverviewAt IT Concepts, we are committed to fostering a culture of collaboration, innovation, and integrity. Since our inception, we have prioritized customer satisfaction and teamwork, striving to make a meaningful impact in our communities. As we expand our support for government clients, we invite skilled and motivated individuals to join our...


  • Springfield, Illinois, United States Staffing Plus Springfield Full time

    Manufacturing Operations Specialist Job DescriptionThe Manufacturing Operations Specialist plays a crucial role in the processing of materials, upkeep of facilities, and assisting the Operations Manager in daily tasks.Essential Requirements:Completion of high school education or equivalent certificationPossession of a valid driver's licenseKey...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:The Client Service Representative - Account Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is open to candidates across the United States, offering flexibility for both onsite and remote work arrangements. About Us:At Corporation Service Company, we pride ourselves on being a...


  • Springfield, Illinois, United States pro it Full time

    Job SummaryWe are seeking a highly skilled Automation Specialist to join our team at Pro IT. As a key member of our software development team, you will play a pivotal role in designing, developing, and implementing automation frameworks and scripts to support the continuous improvement of our software quality and delivery processes.Key...


  • Springfield, Illinois, United States Lapariscopic Edge PC Full time

    Job OverviewBenefits and AdvantagesAttractive Salary PackagePaid Leave OptionsOpportunities for Professional DevelopmentPosition SummaryWe are looking for a courteous and skilled Customer Service Specialist to enhance our customer support operations. In this position, you will handle both incoming and outgoing calls, engage with clients to ascertain their...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is available for any US location, whether onsite or remote, and operates Monday through Friday. About Us:At Corporation Service Company, we are dedicated to providing high-quality services that support businesses...


  • Springfield, Illinois, United States Department Of The Army Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a FACILITY OPERATIONS SPECIALIST (TITLE 5), Position Description Number T5710000 and is part of the IL CFMO, National Guard. Duties As a FACILITY OPERATIONS SPECIALIST (TITLE 5), GS , you will:Provide input for the planning and developing of long-term...


  • Springfield, Illinois, United States GDIT Full time

    Dynamic Warehouse Specialist Opportunity at GDITAs a Warehouse Specialist at GDIT, you will play a vital role in processing global cargo shipments and ensuring the efficiency and safety of our operations.Key Responsibilities:Maintain effective communication and collaboration within a team environmentPerform manual labor tasks such as operating forklifts,...


  • Springfield, Illinois, United States Army National Guard Units Full time

    SummaryTHIS POSITION IS WITH THE ARMY NATIONAL GUARD UNITS.This role is for a Training Operations Specialist, serving as a key technical advisor for the management and administration of the Individual Training Management Program. ResponsibilitiesAs a Training Operations Specialist, you will:Plan, coordinate, monitor, and oversee the operation and security of...


  • Springfield, Illinois, United States Employment Solutions Full time

    Job OverviewEmployment Solutions is seeking a detail-oriented Operations Support Specialist to join our dynamic team. The ideal candidate will possess strong analytical abilities and demonstrate exceptional organizational skills. A keen eye for detail and proficiency in computer applications are essential for success in this role.Key Responsibilities:Adhere...


  • Springfield, Illinois, United States VESTIS Full time

    Job SummaryVestis is seeking a highly skilled and detail-oriented Ironing Operations Specialist to join our team. As an Ironing Operations Specialist, you will be responsible for ensuring the safe and efficient handling of merchandise in our industrial laundry facility.Key ResponsibilitiesMerchandise Handling: Stage and feed merchandise on ironers to reduce...


  • Springfield, Illinois, United States FORVIS Full time

    Position Overview:The Marketing Operations Specialist is a meticulous and well-organized contributor to the MBD Resources Team. This role involves supporting the National Industry Marketing Team with logistics for conferences, managing vendor partnerships, overseeing office administration, and assisting with diverse marketing projects.Key Responsibilities:-...


  • Springfield, Illinois, United States Nelson Tree Service Full time

    Job Summary:Nelson Tree Service is seeking a skilled Tree Care Specialist to join our team. As a key member of our crew, you will be responsible for providing exceptional line clearance services to our utility company clients.Key Responsibilities:Trim and remove trees, branches, and trunk sections to ensure safe and efficient line clearance.Operate and...


  • Springfield, Illinois, United States Booz Allen Hamilton Full time

    Position Overview:The Intelligence Operations Specialist plays a crucial role in enhancing counterintelligence capabilities through various functions, including data collection, operational support, investigative analysis, and technical services. This position requires the application of advanced analytical skills, comprehensive technical knowledge, and a...


  • Springfield, Illinois, United States Springfield Clinic Full time

    The Operating Room Specialist plays a crucial role in supporting the surgical team during procedures by managing instruments, ensuring a sterile environment, and assisting nursing personnel in preparing the operating room for daily activities. Job Relationships Reports to the designated Manager Key Responsibilities Prepare and organize for surgical...


  • Springfield, Illinois, United States Luby Equipment Services Full time

    Position Title: Construction Equipment Service SpecialistReports to: Branch ManagerOverview: Luby Equipment Services is on the lookout for a dedicated and skilled Construction Equipment Service Specialist. This role is essential for ensuring the operational efficiency of construction machinery through expert troubleshooting, repair, and maintenance.The ideal...


  • Springfield, Illinois, United States Springfield JCC Full time

    Job DescriptionThe Springfield JCC is seeking a highly organized and analytical Program Operations Specialist to join our team. As a key member of our operations team, this individual will be responsible for reviewing and organizing program content, preparing the CRM database for upcoming programming cycles, and managing the integrated website functionality...


  • Springfield, Illinois, United States Army National Guard Units Full time

    SummaryThis position is for a Command Program Support Specialist, serving within the Army National Guard Units.OverviewAs a Command Program Support Specialist, you will play a crucial role in overseeing the execution and management of various Army National Guard programs while assisting with Command Administrative Office operations.Key...