Public Impact Strategy Intern

1 week ago

New York, New York, United States The New York Public Library Full time
Position Overview

The Strategy & Public Impact division serves as the central hub for insights and information regarding user engagement and institutional impact at The New York Public Library. Our mission is to assist decision-makers and program staff throughout the organization by providing business intelligence, evaluating impact, facilitating strategic discussions, conducting user research, and offering data mentorship.

We are looking for an intern for the academic year to aid in articulating the Library's significance in the educational, cultural, and intellectual spheres for both local and global communities. This role will involve identifying innovative opportunities and advocating for community needs, making it ideal for individuals passionate about public service and libraries. This internship offers a chance to gain experience in strategy, qualitative and quantitative research, data analytics, and impact evaluation.

Key Responsibilities
  • Assist in designing and executing a variety of qualitative research initiatives, including large-scale surveys, focus groups, and individual user testing.
  • Manage logistics for qualitative research, such as survey distribution and interview scheduling.
  • Collaborate with team members to translate operational questions into qualitative research projects.
  • Analyze primary research outcomes alongside library usage data to derive insights that inform strategic decisions and assess the effectiveness of programs.
  • Prepare research reports and presentations for diverse audiences, providing actionable, evidence-based recommendations to enhance program design and user experience.
  • Conduct external market research to contextualize findings and suggest new research avenues.
  • Support the team’s efforts as required.
Required Qualifications
  • Currently enrolled in a Bachelor’s degree program in a relevant field such as Data Analytics, Public Policy, Psychology, or another social science.
  • Experience in data analysis and qualitative research methodologies, including surveys and interviews.
  • Proficient in Microsoft Office and Google applications.
  • Some familiarity with experimental design and evaluation methodologies.
  • Strong listening and observational skills.
  • Ability to communicate analytical insights effectively in various formats.
  • Proven experience in collaborative work within a diverse organizational setting.
  • A strong desire to learn and develop skills in the field.
  • Commitment to advancing the mission and values of The New York Public Library.
Preferred Qualifications
  • Enrollment in a graduate program in a relevant field, including Library Science.
  • 1-2 years of relevant academic or professional experience in research or user insights.
Core Values

All team members are encouraged to embody the NYPL Core Values:

  • Helpful: Support patrons and colleagues.
  • Resourceful: Solve problems creatively.
  • Curious: Maintain a spirit of inquiry in all work.
Physical Requirements
  • Minimal physical effort is necessary.
  • May involve travel within the city.
Work Hours
  • 15-20 hours per week.

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