Public Service Strategy Intern
2 weeks ago
The Strategy & Public Impact division serves as the central hub for insights and information regarding user engagement and institutional impact at The New York Public Library. Our mission is to empower decision-makers and program personnel through comprehensive business intelligence, impact evaluation, strategic dialogue, user research, and data guidance.
We are looking for an intern for the academic year to assist in articulating the Library's significance in the intellectual, cultural, and educational realms for both local and global communities. This role will involve identifying innovative opportunities and advocating for community needs, making it ideal for individuals passionate about public service and libraries.
Key Responsibilities:
- Assist in designing and executing a variety of qualitative research initiatives, including large-scale surveys, focus groups, and individual user testing.
- Manage logistical aspects of qualitative research, such as survey distribution and interview scheduling.
- Collaborate with team members to transform programmatic and operational inquiries into qualitative research projects.
- Analyze primary research outcomes and user data to derive insights that inform strategic decisions and assess the effectiveness of programmatic initiatives.
- Prepare research reports and presentations for diverse audiences, providing actionable, evidence-based recommendations to enhance program design and user experience.
- Conduct external market research to contextualize findings and explore new research avenues.
- Support the team’s initiatives as required.
Required Qualifications:
- Currently enrolled in a Bachelor's degree program in a relevant field such as Data Analytics, Public Policy, Psychology, or other social sciences.
- Experience in data analysis and qualitative research methodologies, including surveys and interviews.
- Proficiency in Microsoft Office and Google applications.
- Familiarity with experimental design and evaluation techniques.
- Strong listening and observational skills.
- Ability to effectively communicate analytical insights in various formats.
- Proven ability to work collaboratively within a diverse organizational structure.
- A commitment to learning and skill development.
- Dedication to advancing the mission and values of The New York Public Library.
Preferred Qualifications:
- Enrollment in graduate studies in a relevant field, including Library Science.
- 1-2 years of relevant experience in research or user insights roles.
Core Values:
- Be Helpful to patrons and colleagues.
- Be Resourceful in problem-solving.
- Be Curious in all aspects of your work.
Physical Requirements:
- Minimal physical effort is required.
- May involve travel within the city.
Work Hours:
- 15-20 hours per week.
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