Customer Implementation Specialist

2 weeks ago


Chicago, Illinois, United States OpenGov Full time
About OpenGov:

OpenGov is dedicated to fostering a more effective and accountable government through our innovative cloud solutions. Our exceptional team is driven by a mission to empower local and state governments, transforming communities for the better.

Imagine the impact you can have by helping small business owners expedite their operations, ensuring transparency in tax allocations, enhancing infrastructure safety, streamlining the permitting process, and aiding in disaster recovery efforts.

Your contributions will directly influence the lives of many, making your work here profoundly meaningful.

Position Overview:

The Customer Implementation Specialist plays a pivotal role in delivering value to OpenGov clients by ensuring a seamless and efficient implementation process. This position is integral in establishing a solid foundation for clients' OpenGov platforms, maximizing their investment.

Key Responsibilities:
  • Lead and oversee new client implementations from initiation to completion, providing comprehensive support throughout the process.
  • Serve as the primary technical liaison for clients deploying OpenGov solutions or expanding their existing functionalities.
  • Engage directly with government officials, guiding them through implementation and empowering them to effectively manage their OpenGov software.
  • Identify client challenges and collaborate with cross-functional teams to enhance and automate processes for improved workflow.
  • Develop expertise in governmental operations across various states.
  • Collaborate with the engagement and adoption team to ensure a consistent and successful client experience.
  • Continuously refine best practices for diverse data environments and client sectors to enhance future implementation efficiency.
  • Gather and relay client feedback and feature requests to inform product discussions and enhancements.
Qualifications:
  • Minimum of 2 years in software implementation consulting or relevant experience with external clients.
  • Proficient in analyzing and reporting large datasets, with a solid understanding of governmental operational concepts.
  • Ability to provide effective support and build positive client relationships through clear communication.
  • Strong analytical skills with a focus on pattern recognition and design.
  • Advanced Excel capabilities, including functions and formulas such as v-lookup and pivot tables; familiarity with ETL tools is a plus.
  • Proven ability to thrive in a fast-paced environment while managing internal processes and improvements.
  • Adaptability to rapidly changing products and strategic responsiveness to client needs.
  • Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service.
Compensation:

This position is eligible for bonuses, with final compensation determined by qualifications, expertise, and geographical location.

Why Choose OpenGov:
  • Leadership: Led by a mission-driven CEO with a strong background in public service and entrepreneurship.
  • Growth: Experience unprecedented growth with over 1,800 governments utilizing our solutions.
  • Culture: Recognized as a top workplace with numerous awards for employee satisfaction and company culture.
  • Benefits: Comprehensive health coverage, unlimited PTO, parental leave, and wellness stipends.
  • Mission-Driven: Join a team committed to making a positive social impact through technology.

OpenGov is an equal opportunity employer, welcoming applicants from diverse backgrounds.



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