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Implementation Specialist

2 months ago

Chicago, Illinois, United States OpenGov Full time
About OpenGov:

OpenGov is proud to have a dedicated team committed to enhancing the effectiveness and accountability of government operations. Our innovative OpenGov Cloud is revolutionizing how state and local governments function, ultimately benefiting communities across the nation.


Imagine playing a crucial role in helping small business owners expedite their operations, ensuring transparency in tax allocation, improving infrastructure safety, streamlining the permitting process, and aiding in disaster recovery efforts.


The contributions you make here will have a significant impact on people's lives.


Job Overview:

The Implementation Specialist is tasked with maximizing value for OpenGov customers by ensuring a seamless and efficient implementation process. This role requires a deep understanding of our products and the ability to provide tailored solutions to meet customer needs.


Key Responsibilities:

  • Lead and oversee the implementation process for new customers, ensuring comprehensive support from initial data gathering to technical setup and training.
  • Act as the primary technical liaison for customers deploying OpenGov or expanding their use of our solutions.
  • Engage directly with government officials, guiding them through the implementation journey and empowering them to become proficient administrators of the OpenGov platform.
  • Identify customer challenges and collaborate with cross-functional teams to enhance and automate processes that improve workflow.
  • Develop expertise in governmental procedures across various states.
  • Work alongside the engagement and adoption team to ensure a consistent and successful customer experience.
  • Continuously refine best practices for data environments and customer sectors to enhance future implementation efficiency.
  • Gather and relay customer feedback to inform product discussions and feature enhancements.
Qualifications:
  • Minimum of 2 years of experience in software implementation consulting or related roles with external clients.
  • Proficient in analyzing and reporting on substantial volumes of financial and operational data, with a solid understanding of government operations.
  • Strong communication skills, capable of providing effective support and building positive customer relationships.
  • Excellent analytical skills, with a knack for pattern recognition and design.
  • Advanced Excel skills, including proficiency in functions and formulas, such as v-lookup and pivot tables; familiarity with ETL tools is a plus.
  • Proven ability to thrive in a fast-paced environment while balancing internal processes and improvements.
  • Adaptability to rapidly changing products and strategic responsiveness to customer needs.
  • Exceptional interpersonal skills, including verbal and written communication, teamwork, and customer service.
Compensation:

The salary range for this position is $50,000 - $125,000 annually, with additional bonus eligibility. Final compensation will be determined based on qualifications, expertise, and geographical location.

What Sets OpenGov Apart:
  • Leadership: Our CEO, Zac Bookman, is a mission-driven leader recognized for his entrepreneurial spirit.
  • Growth: OpenGov is experiencing record growth, with over 1,800 governments utilizing our solutions.
  • Culture: We have received numerous awards for being a top workplace and a leading cloud company.
  • Benefits: We offer comprehensive medical, dental, and vision coverage, unlimited PTO, and various wellness programs.
  • Mission-Driven: Our commitment to enhancing government effectiveness is at the core of our operations.

OpenGov is an equal opportunity employer, and we welcome applicants from all backgrounds.