Client Implementation Specialist

2 weeks ago


Chicago, Illinois, United States Boundlessfellows Full time

About Boundlessfellows

At Boundlessfellows, we are dedicated to revolutionizing the healthcare landscape to provide an unparalleled experience for patients.

If you are enthusiastic about transforming healthcare and eliminating unexpected bills, subpar quality, and exorbitant costs, while thriving in an innovative and entrepreneurial setting, we invite you to explore this opportunity.

Since our inception, we have redefined the Center of Excellence (CoE) sector within digital health. We stand out as the sole entity in this domain equipped with a digital platform and mobile application that drives this groundbreaking marketplace.

Currently, a significant portion of the U.S. population resides within a three-hour drive of a Boundlessfellows CoE, with our providers consistently ranking in the top 10% nationally.

Our team's accomplishments have garnered recognition from the investment community, securing over $50 million in funding from esteemed investors.

Our influence has been validated by independent studies and featured in prominent case studies.

Position Overview

As we expand our team responsible for implementing and managing enterprise clients, we are seeking a Client Implementation Specialist to assist in executing operational tasks effectively.

This role is pivotal in supporting and maintaining our expanding portfolio of clients.

Reporting directly to the VP of Client Success, you will oversee essential operational functions and play a vital role in managing the client lifecycle for Boundlessfellows' enterprise clients.

This position offers significant growth potential for individuals eager to face daily challenges, learn from a seasoned team, and cultivate a career in Client Success.

Key Responsibilities

  • Support the Client Success team in delivering exceptional service to our clients.
  • Oversee the technical setup for new and existing client implementations, which includes:
    • Coordinating with external client partners.
    • Communicating eligibility and claims data feed requirements.
    • Utilizing project management tools to request and prioritize technical components.
    • Ensuring timelines are communicated and deadlines are met.
  • Collaborate with the data operations team and external vendors to address issues during and post-implementation.
  • Provide implementation updates and reports to the Client Success team and management.
  • Utilize and develop reports to validate results, project opportunities, and respond to inquiries.
  • Identify opportunities to enhance best practices and improve efficiency and consistency.
  • Work cross-functionally with Boundlessfellows' Sales, Patient Operations, and Technology teams.
  • Occasionally travel to client locations to support events.

Qualifications

  • 2-4 years of experience in project management, consulting, or professional services, preferably in the healthcare sector.
  • Highly detail-oriented, exceptionally organized, and results-driven; adept at creating processes and structures.
  • Strong operational and reporting capabilities.
  • Excellent collaboration and time management skills.
  • Effective communication skills: ability to convey information clearly and succinctly.
  • Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
  • Entrepreneurial mindset; capable of solving problems creatively and strategically.
  • Client-focused with a strong sense of accountability and proactivity.
  • A genuine passion for Boundlessfellows' mission to enhance healthcare affordability and consumer-centricity.

Why Join Us?

We are a dedicated, humble, and compassionate team committed to addressing the complex challenges in healthcare today. You will collaborate with talented colleagues from various esteemed organizations.

We believe in leveraging data for informed decision-making, utilizing technology to streamline our work, and fostering creative thinking to shape the future.

We empower our team members to take initiative and provide a supportive and collaborative environment where authenticity is encouraged.

We celebrate our achievements and prioritize a fun, engaging workplace culture.

Additional Benefits

  • Stock option plan.
  • Flexible schedules and remote work options.
  • Self-managed vacation days.
  • Paid parental leave.
  • Comprehensive health, vision, and dental insurance.
  • 401K retirement plan.

Boundlessfellows is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.



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