CRM and PMS Integration Implementation Specialist

2 weeks ago


Chicago, Illinois, United States Forbes Technical Consulting Full time
Position Overview:

The CRM and PMS Integration Implementation Specialist plays a vital role in supporting hotels worldwide, along with regional and corporate teams, in the deployment of CRM/PMS integrations. This role encompasses various facets of system deployment, ongoing system upkeep, and the establishment of standard operating procedures to enhance operational efficiency.

Key Responsibilities:
  • Facilitate the installation and integration of CRM and PMS systems, ensuring a seamless transition for hotel operations.
  • Update and maintain documentation such as standard operating procedures, user manuals, and quick reference guides.
  • Collaborate closely with the Global Sales and Events Training and Operations team, as well as the Global Support team, to provide necessary assistance.
  • Implement system enhancements and updates, including the development of training materials and operational processes.
  • Coordinate training sessions for all relevant systems, managing participant registration and follow-up activities.
  • Support the management of systems related to Sales, including Envision, PRIO, Reserve, and Opera.
  • Utilize Microsoft Office applications proficiently for documentation and reporting purposes.
  • Adapt to a fast-paced corporate environment, demonstrating flexibility and problem-solving skills.
  • Engage in occasional travel as required, with a focus on supporting hotel operations.

Required Skills:
  • Experience with Envision and Opera systems is preferred.
  • Strong technical skills in managing sales-related systems.
  • Ability to create and deliver effective training and implementation materials.
  • Proven experience in a coordinator-level role within the hotel industry, particularly in sales events or revenue management.
  • Demonstrated proficiency in Microsoft Office suite and data management systems.
  • Excellent interpersonal skills and the ability to manage group dynamics effectively.
  • A commitment to core values and a professional approach to work.
  • A Bachelor's Degree in Hotel Management or a related field is preferred but not mandatory.


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