Cybersecurity and IT Support Specialist

6 hours ago


Knoxville, Tennessee, United States JM Addington Technology Solutions Full time
Job Title: Cybersecurity and IT Support Technician/Specialist

We are seeking a highly skilled Cybersecurity and IT Support Technician/Specialist to join our team at JM Addington Technology Solutions. As a key member of our team, you will be responsible for providing top-notch technical support and cybersecurity services to our clients.

Key Responsibilities:

  • Provide remote and on-site technical support to clients, troubleshooting and resolving a wide range of IT issues.
  • Manage service tickets, maintain accurate documentation, and deliver exceptional customer service.
  • Stay up-to-date with the latest IT trends, technologies, and best practices to ensure our clients receive the best possible service.
  • Collaborate with our team to identify and resolve complex technical issues, and provide training and guidance to junior team members.

Requirements:

  • Strong knowledge of IT security best practices, networking, and operating systems (Windows, macOS, etc.).
  • Experience with Microsoft Cloud Platform, Meraki and/or Fortinet Security Appliances, and other relevant technologies.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Continuous learning and professional development, with a focus on staying up-to-date with the latest IT trends and technologies.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a talented team of IT professionals, and contribute to the success of our clients.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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