IT Operations Product Support Specialist
4 weeks ago
Cellular Sales is seeking a highly skilled IT Operations Product Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our Access Control solutions.
Key Responsibilities:- Provide timely and effective support to customers via multiple service channels, including ticketing system, email, phone, and in-person.
- Collaborate with Product Support Staff Analysts to track and report recurring concerns and elevate customer service.
- Act as a customer advocate, researching and troubleshooting issues to ensure thorough resolution in a timely manner.
- Document and summarize interactions with end-users accurately for tracking and reporting purposes.
- Troubleshoot and support proprietary software/hardware, as well as third-party software and applications.
- Work closely with other departments to order hardware and coordinate additional support.
- Travel between headquarters and other owned properties, as well as shipping distributors, as needed.
- High school diploma required; AS degree in a technical field preferred.
- Minimum 1 year of verifiable technical remote support experience.
- Industry N+ / A+ / S+ certifications a plus.
- Experience with automated door systems, Microsoft operating systems, and Active Directory a plus.
Cellular Sales offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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