Digital Service Technical Support Specialist

8 hours ago


Knoxville, Tennessee, United States Media Resources Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Digital Services team. As a Level 2 Technical Support Agent, you will be responsible for providing OEM software and hardware support for our digital LED sign customers.

Key Responsibilities

  • Respond to customer email requests and log into the Service Ticketing system to detect and diagnose issues.
  • Provide remote support to MRI and third-party installers on the installation and commissioning of new MRI signs.
  • Handle escalated service cases from NOC Technical Support Agents, Level 1, and drive service cases to resolution.
  • Escalate customer inquiries to Engineering level support if required, with full debrief on the issue to ensure resolution.
  • Provide over-the-phone support to customers related to LED display software and network configuration.

Requirements

  • 2+ years' experience in Tier 2 desktop support providing similar technical responsibilities.
  • Exceptional written and verbal communication skills, with a real desire to help customers and create a positive customer experience.
  • Solid understanding of networking and ability to work professionally with outside service providers.
  • Positive attitude, strong team player with excellent problem-solving skills, resourceful, and proactive.
  • Commitment to product quality and delivery deadlines based on cost and time constraints.

About Us

Media Resources Inc. is one of the top-performing companies in the Signage Industry, offering big growth possibilities. Our customers range from top billboard advertising companies to leading commercial sign companies and AV industry leaders. We design and manufacture world-class indoor and outdoor digital displays, large-format digital printing, 3D creations, and North American sign installation services.

We believe great experiences start with great people. If you share our values around having a passion for excellence, a belief in a result-driven work environment, a belief in a culture focused on innovation and continuous improvement, and a system built on teamwork and internal promotion, then Media Resources might be a place for you.



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