National Technical Support Specialist

2 days ago


Knoxville, Tennessee, United States Bowe Systec North-America Inc Full time
Job Summary

We are seeking a highly skilled National Technical Support Engineer to join our team at Bowe Systec North-America Inc. The successful candidate will provide technical support and training on a national basis, working closely with customers and internal teams to resolve technical issues and improve product performance.

Key Responsibilities
  • Provide on-site technical assistance to troubleshoot and repair equipment, ensuring timely resolution of customer issues.
  • Collaborate with customers and internal teams to identify and resolve technical issues, providing expert-level support and training as needed.
  • Develop and maintain product performance reports, identifying areas for improvement and recommending solutions to management.
  • Travel extensively (up to 75% of the time) to provide technical support and training to customers and internal teams.
  • Stay up-to-date with the latest product developments and technical advancements, applying this knowledge to improve product performance and customer satisfaction.
Requirements
  • Associate degree or equivalent experience in a technical field, with 5+ years of advanced mechanical/electronic/software training in mail processing equipment experience.
  • Excellent analytical, problem-solving, and troubleshooting skills, with the ability to read and interpret technical drawings and documentation.
  • Strong interpersonal and customer relations skills, with excellent verbal and written communication skills.
  • Proficiency in multiple operating systems, including Windows, Windows Server, and PC-based systems.
  • Ability to work under minimal supervision and lead project teams, with a strong focus on customer satisfaction and product performance.


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