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Strategic Business Partner
2 months ago
At ADP, we are seeking a highly skilled Strategic Business Partner to join our team. As a key member of our organization, you will be responsible for developing and enhancing strategic business partnerships with our clients.
Key Responsibilities:
- Develop and maintain strong relationships with key decision-makers at our clients' organizations to drive client retention and improve loss prevention.
- Possess a deep understanding of our clients' business objectives, strategic direction, and requirements to proactively demonstrate and deliver increased value throughout the lifecycle of the client relationship.
- Act as a liaison between the client and ADP, serving as an internal client advocate and mobilizing the right resources to ensure partnership alignment.
- Maintain a comprehensive understanding of the entire ADP product suite and coordinate communication among various business partners.
- Proactively ensure client satisfaction through regular conference calls and client visits.
- Promote client participation in focus groups to solicit feedback on product/service initiatives.
- Communicate and promote key ADP initiatives to the client, such as user group meetings and product enhancements.
- Coordinate client projects, resolution of critical service issues, and follow-up to NPS feedback.
- Determine the components of projects and prepare comprehensive project plans and scopes of all required activities.
- Communicate status and next steps to the client and appropriate internal ADP partners.
- Identify new service and/or product opportunities and coordinate with Sales as necessary.
- Perform strategic account reviews with the client to reinforce the ADP value proposition and maintain comprehensive and timely records on service activities.
- Adhere to standard ADP processes for recording and responding to service activities.
- Accountable for client retention of the assigned base and accurate and timely business loss forecasting.
- Provide guidance to Client Loyalty leadership on the health of the business, including risk and opportunities for successful Service delivery for MAS' largest clients.
Requirements:
- 8-12 years of experience in a client service or relationship management position.
Preferred Qualifications:
- Bachelor's degree in Business, Accounting, Marketing, or equivalent work experience.
- Certified Professional in Human Resources (PHR), Society for Human Resource Management (SHRM) Certified Professional (SHRM-CP), or Certified Employee Benefit Specialist (CEBS) preferred.
- Demonstrated proficiency in managing larger, more complex client account relationships with multiple products.
- Extensive experience building relationships and understanding client needs is essential.
- Expert knowledge of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing required.
- Ability to interface with multiple levels within a client's organization (C-level to Payroll Manager).
- Probing and analysis skills.
- Strategic planning skills.
- Relationship building skills.
- Superior verbal and written communication skills.
- Judgment skills.