Client Support Specialist

3 days ago


East Greenbush, New York, United States NFP Full time
Job Title: Client Support Specialist

We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at NFP. As a Client Support Specialist, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance on our health and welfare products, and ensuring that our clients receive the best possible experience.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and in-person
  • Assist clients with navigating our online enrollment portal
  • Process enrollment elections and provide education on available products
  • Provide direction for claims resolution and ensure timely and accurate resolution
  • Monitor delegated customer service issues to ensure timely and accurate resolution
Requirements:
  • High school diploma required; Bachelor's degree preferred
  • Customer service experience; health insurance license a plus
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment


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