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Customer Service Advocate

2 months ago

East Greenbush, New York, United States NFP Full time

/ Careers / / Client Support Specialist **Client Support Specialist**

**Company Overview**

NFP is a recognized leader in the insurance brokerage and consulting industry, dedicated to providing comprehensive solutions in Employee Benefits, Property & Casualty, and Retirement services. Our commitment to fostering personal relationships with our clients has earned us accolades as a Best Places to Work award winner multiple times. We pride ourselves on our strong team culture and our dedication to helping clients achieve their goals.

**Position Summary:**

We are seeking a dedicated professional to provide exceptional customer service to both new and existing clients. The ideal candidate will possess strong technical skills along with excellent verbal and written communication abilities.

**Key Responsibilities:**

  1. Maintain a comprehensive understanding of health and welfare products available through our organization.
  2. Assist clients in navigating the online enrollment portal effectively.
  3. Process enrollment requests via telephone communications.
  4. Educate clients about various product offerings.
  5. Guide clients through the claims resolution process.
  6. Ensure high-quality service for both internal and external stakeholders.
  7. Respond to customer inquiries in both verbal and written formats.
  8. Quickly and accurately assess customer needs.
  9. Utilize sound business judgment to resolve issues systematically.
  10. Collaborate with colleagues from other departments to address complex inquiries.
  11. Monitor customer service issues to ensure prompt and accurate resolutions.
  12. Employ effective communication techniques, especially in high-pressure situations.
  13. Document all transactions accurately and in a timely manner.
  14. Consistently meet productivity and quality standards.
  15. Keep management informed of any outstanding issues.

**Qualifications:**

  • Strong orientation towards customer service.
  • Self-motivated and quick to learn.
  • Detail-oriented with a strong sense of reliability.
  • Ability to manage multiple tasks and prioritize effectively.
  • High standards of performance.
  • Excellent verbal and written communication skills.
  • Proficient problem-solving abilities.
  • Willingness to engage in a variety of tasks and projects.
  • Ability to work collaboratively in a team environment.
  • Positive attitude and a team player.

**Education and Experience:**

  • High school diploma is required.
  • Bachelor's degree is preferred or equivalent relevant experience.
  • Experience in customer service is essential.
  • Bilingual skills are a plus.

**Certifications:**

A Health Insurance License is advantageous.

**Physical Requirements:**

The physical demands of this role include regular sitting, use of hands for handling tasks, and effective communication. Occasional standing and walking may be required, along with specific vision capabilities.

**What We Offer:**

NFP provides a competitive salary, paid time off, holiday pay, a 401(k) plan with matching contributions, exclusive discounts, health and wellness programs, and more. Our PeopleFirst culture emphasizes the importance of building lasting relationships with our employees, as we are committed to supporting one another.

NFP is an inclusive Equal Employment Opportunity employer, dedicated to creating a respectful and diverse workplace.