Technical Support Specialist

3 weeks ago


East Greenbush, New York, United States Insight Global Full time

Job Summary:

Insight Global is seeking a skilled Technical Support Representative to serve as the primary point of contact for customers requiring assistance with our elemental analysis instrumentation.

Key Responsibilities:

  • Engage with customers via various communication channels to diagnose and resolve technical issues related to our instrumentation.
  • Utilize a set of established procedures and questions to troubleshoot and resolve issues over the phone, when possible.
  • Collaborate with Technical Service or Field Service Engineers to devise plans for addressing complex technical matters.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.

Requirements:

  • At least 2 years of electromechanical experience, preferably in instrument repair or support.
  • Strong communication and customer service skills, with the ability to effectively interact with customers via various channels.
  • Mechanical aptitude and troubleshooting experience.

Benefits:

  • Competitive hourly rate of $24-$30/hour.
  • Comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options.
  • 401k retirement account access with employer matching.
  • Paid sick leave and/or other paid time off as provided by applicable law.


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