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Client Support Specialist

2 months ago

East Greenbush, New York, United States NFP Full time

About the Role:

We are seeking a highly skilled Client Support Specialist to join our team at NFP. As a Client Support Specialist, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance on our health and welfare products, and ensuring timely and accurate resolution of customer inquiries.

Key Responsibilities:

  • Possess a broad knowledge base of health and welfare related products offered by our offices
  • Assist callers with maneuvering through online enrollment portal
  • Process enrollment elections via telephone
  • Educate clients on different available products
  • Provide direction for claims resolution
  • Ensure quality customer service for internal and external customers
  • Respond to incoming customer service requests, both verbal and written
  • Identify and assess customers needs quickly and accurately
  • Solve problems systematically, using sound business judgment
  • Partner with other department representatives to resolve complex customer service inquiries
  • Monitor delegated customer service issues to ensure timely and accurate resolution
  • Apply appropriate communication techniques when responding to customers, particularly in stressful situations
  • Respond to customer service inquiries in writing as necessary
  • Maintain timely, accurate documentation for all appropriate transactions
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Keep management abreast of all outstanding issues

Requirements:

  • Strong customer service orientation
  • Self-starter and quick learner
  • Strong attention to detail, dependability and follow through
  • Ability to multi-task, prioritize and organize assignments
  • High performance standards
  • Excellent verbal and written communication skills
  • Problem solver
  • Willingness to perform a wide variety of tasks and projects
  • Ability to lead and work with others within a collaborative, team-oriented environment
  • Team player with a confident, positive attitude

What We Offer:

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP is an Equal Opportunity Employer:

NFP is an inclusive Equal Employment Opportunity employer. We are committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all of our employees are aware of this policy and that they create an environment that's sensitive and respectful to all individuals.