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Client Support Specialist

2 months ago

East Syracuse, New York, United States Essilor Full time
Position Overview

The Customer Care Associate plays a crucial role in delivering exceptional service to our clients. This position is responsible for providing comprehensive support across various channels, ensuring that customer inquiries are addressed effectively and efficiently.

Key Responsibilities
  • Deliver high-quality assistance through multiple communication methods, including phone, chat, and email.
  • Resolve customer issues with a focus on maintaining satisfaction and loyalty.
  • Collaborate with team members to meet and exceed departmental performance metrics.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to enhancing the customer experience. A background in service-oriented roles is preferred.

Company Overview

At Essilor, we are dedicated to improving lives by improving sight. Join us in our mission to provide innovative solutions that enhance the customer journey.