Guest Service Representative

2 weeks ago


Romulus, Michigan, United States Marriott International Inc Full time
{"h1": "Job Summary", "p": "We are seeking a skilled Guest Service Representative to join our team at The Westin Detroit Metropolitan Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

* Organize and confirm guest check-ins and check-outs
* Process room reservations, requests, and cancellations
* Secure payment and verify billing
* Activate and file room keys
* Provide guests with directions and information regarding property amenities and services
* Follow up on outstanding requests and resolve any issues
* Run and review daily reports and logs
* Complete designated cashier and closing reports
* Accept and record wake-up call requests
* Count bank at the beginning and end of shift

Requirements:

* High school diploma or equivalent required
* Previous customer service experience preferred
* Ability to work in a fast-paced environment
* Strong communication and problem-solving skills
* Ability to lift up to 10 pounds

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "h2": "About Us", "p": "Marriott International is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing our guests with exceptional service and creating memorable experiences. At The Westin Detroit Metropolitan Airport, we are dedicated to empowering our guests to regain control and enhance their well-being while traveling.

We are an equal opportunity employer and welcome applications from diverse candidates.

", "h2": "How to Apply", "p": "If you are interested in this opportunity, please submit your application through our website. We look forward to hearing from you

", "h3": "Equal Employment Opportunity", "p": "Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.

", "h3": "Accommodations", "p": "We are committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations, please contact us at [insert contact information].

"}

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