Technical Support Specialist

1 week ago


Redwood City, California, United States Retell AI Full time

About Retell AI

Retell AI is an innovative platform dedicated to developing production-ready voice AI solutions. With significant backing from prominent investors, we have experienced exceptional growth, achieving substantial revenue milestones in a short period.

Our team consists of industry professionals from leading tech companies, and we operate from a collaborative office environment.

Role Overview

Key Skills: Marketing design, technical support

Responsibilities

  • Gain a comprehensive understanding of our platform to assist clients effectively during their onboarding process.
  • Implement customer success strategies tailored for our enterprise clientele.
  • Oversee communication with customers and manage an engaged user community.
  • Collect, prioritize, and manage support inquiries, collaborating closely with product teams to address customer requirements.
  • Design and develop internal tools aimed at automating and enhancing operational efficiency.
  • Produce technical documentation, including blog posts and instructional videos, to educate and support our user base.

Qualifications

  • A minimum of 1 year of experience in software development or technical support, with a technical background being advantageous.
  • A Bachelor's degree or equivalent practical experience is preferred.
  • A proactive attitude with a strong sense of ownership and a desire to make a meaningful impact.
  • Ability to thrive in a dynamic environment, quickly adapting to new challenges.
  • Excellent communication and teamwork skills, with the capacity to make informed decisions amidst differing viewpoints.
  • Experience in a startup setting is beneficial.
  • Familiarity with voice AI development is a plus.

Benefits

  • Attractive salary complemented by an equity package.
  • Comprehensive health insurance coverage.
  • Full reimbursement for meal and commuting expenses.
  • Opportunity for on-site living arrangements.
  • A spacious, comfortable workspace with unlimited snacks and beverages.
  • A friendly office pet to enhance the work atmosphere.
  • The opportunity to innovate and advance the field of voice AI within a dynamic startup environment.


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