Current jobs related to Help Desk Technical Support - Redwood City, California - Insight Global

  • Technical Support Specialist

    4 days ago

    Redwood City, California, United States Imperva Full time

    Job SummaryImperva is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing tier 1 support to our worldwide employees on all IT matters. This includes developing business flows and automating case handling and assignment, managing employee on and off boarding, and hosting...

  • Technical Director for IT Infrastructure

    3 days ago

    Redwood City, California, United States Celigo Full time

    Job SummaryCeligo is seeking an experienced IT leader to spearhead our technology strategy and infrastructure support. As a key member of our team, you will be responsible for driving digital transformation, enhancing IT infrastructure, and ensuring the efficient operation of our internal systems.Key ResponsibilitiesDevelop and execute a comprehensive...

  • Technical Support Specialist

    1 week ago

    Redwood City, California, United States Knowing Technologies Full time

    Job DescriptionAt Knowing Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Redwood City, California, United States Retell AI Full time

    About Retell AIWe're a cutting-edge voice AI platform that's revolutionizing the industry. With a strong foundation in AI and a talented team, we're poised for rapid growth and innovation.About the RoleWe're seeking a skilled Support Engineer to join our team. As a key member of our customer success team, you'll be responsible for driving initiatives that...

  • Technical Support Specialist

    1 month ago

    Redwood City, California, United States Retell AI Full time

    About Retell AIWe're a cutting-edge voice AI platform that's revolutionizing the way businesses interact with their customers. With a strong foundation in AI and a passion for innovation, we're shaping the future of customer experience.Our team is comprised of experts from top tech companies, and we're backed by leading investors. We're proud to have...

  • Global Service Desk Associate

    2 weeks ago

    Redwood City, California, United States ICONMA Full time

    Job Summary:The Global Service Desk Associate is responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests in a fast-paced and customer-focused environment. The ideal candidate will have extensive knowledge of Windows 11, macOS, and Microsoft 365, as well as experience with hardware from leading...

  • Technical Program Manager

    3 weeks ago

    Redwood City, California, United States Bear Robotics, Inc. Full time

    Job Title: Technical Program ManagerBear Robotics, Inc. is a pioneering company in automated hospitality solutions, leveraging AI-driven autonomous robots to revolutionize the industry. As the Technical Program Manager to the CTO, you will play a crucial role in assisting the CTO with technical operations, project management, and strategic planning.Key...

  • Technical Support Specialist

    4 weeks ago

    Foster City, California, United States Apex Full time

    Client Services TechnicianWe are seeking a highly skilled Client Services Technician to join our team at Apex. As a key member of our technical services team, you will be responsible for providing exceptional support to our employees, ensuring seamless day-to-day operations, and collaborating with client service engineers to enhance our services.Key...

  • Desk Clerk

    4 weeks ago

    Redwood City, California, United States Abode Services Full time

    About the RoleThe Desk Clerk is a critical member of our team, responsible for ensuring the smooth operation of our property. This includes overseeing the security personnel, managing the front desk, and providing excellent customer service to our residents and visitors.Key ResponsibilitiesMonitor and record daily common area activities to maintain property...

  • Desk Clerk

    2 weeks ago

    Redwood City, California, United States Abode Services Full time

    About the RoleThe Desk Clerk is a critical member of our team, responsible for ensuring the smooth operation of our property's front desk station. This includes overseeing security personnel, managing property emergencies, and providing exceptional customer service to our residents and visitors.Key ResponsibilitiesMonitor and record daily common area...

  • Desk Clerk

    2 weeks ago

    Redwood City, California, United States Abode Services Full time

    About the RoleThe Desk Clerk is a critical member of our team, responsible for ensuring the smooth operation of our property's front desk station. This includes overseeing security personnel, managing property emergencies, and providing exceptional customer service to our residents and visitors.Key ResponsibilitiesMonitor and record daily common area...

  • Desk Clerk-Swing Position

    4 weeks ago

    Redwood City, California, United States Abode Services Full time

    About the RoleThe Desk Clerk-Swing position at Abode Services is a dynamic and challenging role that requires a unique blend of administrative, customer service, and security skills. As a key member of our team, you will be responsible for providing exceptional support to our residents, staff, and visitors, while maintaining the safety and security of our...

  • Global Service Desk Associate

    3 weeks ago

    Redwood City, California, United States ICONMA Full time

    Job Title: Global Service Desk AssociateAt ICONMA, we are seeking a highly skilled and customer-focused Global Service Desk Associate to join our team. As a key member of our IT support team, you will be responsible for providing level 2 support to internal end-users, responding to, evaluating, and prioritizing incoming IT support requests.Key...

  • IT Director

    2 weeks ago

    Redwood City, California, United States Celigo Full time

    About CeligoCeligo is a modern integration and automation platform (iPaaS) that simplifies how companies integrate, automate, and optimize processes.Job DescriptionWe are seeking an experienced, hands-on, technical leader to lead our IT organization, spearheading our technology strategy and infrastructure support, supporting our company goals of revenue...

  • IT Director

    4 days ago

    Redwood City, California, United States Celigo Full time

    Technical Leadership OpportunityCeligo is seeking an experienced IT Director to lead our IT organization, spearheading our technology strategy and infrastructure support. As a technical leader, you will be responsible for managing our IT resources, driving key strategic initiatives, and ensuring the efficient operation and maintenance of our internal IT...

  • IT Director

    4 weeks ago

    Redwood City, California, United States Celigo Full time

    About the RoleCeligo is seeking an experienced IT Director to lead our IT organization and spearhead our technology strategy and infrastructure support. As a key member of our team, you will be responsible for managing our IT resources, driving strategic initiatives, and ensuring the efficient operation and maintenance of our internal IT infrastructure.Key...

  • IT Director

    3 weeks ago

    Redwood City, California, United States Celigo Full time

    About CeligoCeligo is a modern integration and automation platform (iPaaS) that simplifies how companies integrate, automate, and optimize processes. Our mission is to make integration easy and simple for both technical and business users.Job SummaryWe are seeking an experienced IT Director to lead our IT organization, spearheading our technology strategy...

  • Quality Assurance Specialist

    2 weeks ago

    Redwood City, California, United States Advantage Technical Full time

    Job Opportunity: We are seeking a highly skilled Quality Technician to support our Quality Assurance team at Advantage Technical.Job Summary: The successful candidate will be responsible for implementing and maintaining quality tools to ensure compliance with FDA and ISO standards. This role involves investigating issues, driving improvements, and applying...

  • Technical Solutions Specialist

    4 weeks ago

    Redwood City, California, United States SightCall Full time

    Job DescriptionSightCall is a leading provider of AR & AI powered self-guided & human-guided visual assistance for global enterprises. We are seeking a highly skilled Technical Solutions Specialist to join our team.The Technical Solutions Specialist will be responsible for providing advanced technical expertise and support to customers during deployment and...

  • Senior Manufacturing Engineer

    2 weeks ago

    Redwood City, California, United States Advantage Technical Full time

    Senior Manufacturing EngineerAdvantage Technical is seeking a highly skilled Senior Manufacturing Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing manufacturing processes and systems to improve product quality, efficiency, and productivity.Key Responsibilities:Design and...

Help Desk Technical Support

2 months ago

Redwood City, California, United States Insight Global Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our end-users. As a key member of our IT department, you will be responsible for resolving technical issues and ensuring our users have the resources they need to succeed.

Key Responsibilities:
  • Provide technical support to end-users via various communication channels.
  • Record and document customer interactions and escalate complex issues to senior technicians.
Core Duties:
  • Provide first-line technical assistance for hardware, software, peripherals, and networking issues.
  • Resolve basic end-user problems and escalate as necessary.
  • Install, configure, and troubleshoot computing and communication devices and peripherals.
  • Perform system monitoring, scheduling, and maintenance activities.
  • Ensure users have access to the necessary resources.
Requirements:
  • Experience with various operating systems and computing devices.
  • Knowledge of diagnostic techniques for problem troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to provide exceptional client service.
  • Familiarity with ITSM Ticketing systems and remote desktop tools.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.