Customer Support Specialist I

2 weeks ago

Redwood City, California, United States Canon U.S.A., Inc. Full time

Customer Support Specialist I

Company:
Canon Solutions America, Inc.

Category:
Customer Service/Support

Position Type:
Full-Time

Role Overview:
In this position, you will be responsible for the efficient execution of various on-site tasks, ensuring excellent customer service and satisfaction.

Your Responsibilities:
  • Notify supervisors promptly of any potential issues or customer inquiries.
  • Review and respond to management and client communications through various channels.
  • Maintain a strong emphasis on delivering exceptional customer service.
  • Assist in the development of the Site Procedure Guide to accurately document all account processes.
  • Perform duties related to Copy/Print Production, Copier Maintenance, Mail Services, Reception, Shipping, Inventory Management, and more based on the assigned location.
  • Participate in cross-functional training to ensure coverage during staffing shortages.
  • Adapt to changes in site responsibilities and coverage based on client needs.
  • Ensure customer satisfaction through the upkeep and performance of reprographic equipment.
  • Follow established maintenance procedures and processes daily.
  • Conduct routine maintenance of equipment, including cleaning and replenishing supplies.
  • Identify equipment issues and escalate to the service department when necessary.
  • Deliver paper and assist users with basic equipment functionality.
  • Record meter readings and maintain service activity logs.
  • Monitor and restock inventory supplies as needed.

Qualifications:

The ideal candidate will possess the following skills and expertise:

  • High School Diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.
  • Basic computer skills and technical knowledge.
  • Ability to multitask and prioritize effectively to meet deadlines.
  • Strong customer service and communication abilities.
  • Capability to work independently with minimal supervision.
  • Willingness to work overtime as required.
  • Must complete necessary steps to obtain security clearances for customer premises.
  • May require travel between client locations, necessitating a valid driver's license and acceptable driving record.
  • Physical ability to lift up to 50 lbs and spend extended periods standing, bending, walking, and reaching.

Company Overview:

Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, backed by outstanding professional services.

With a commitment to fostering innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through a comprehensive approach to digital and traditional printing and document management solutions.

As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. operates from various sales and service locations across the United States. Canon Inc., our parent company, is recognized for its significant contributions to innovation and sustainability in the industry.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, and more for eligible positions.

We are committed to equal employment opportunities and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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