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Reception Operations Specialist

2 months ago

Louisville, Kentucky, United States Bear Paddle Services Full time

The Customer Service Coordinator plays a vital role in ensuring an exceptional experience for families, focusing on creating a welcoming atmosphere and effectively promoting swim lesson enrollments. This position serves as the primary information hub for all offerings at Bear Paddle Services. Responsibilities include assisting families with facility tours, facilitating enrollment processes, scheduling, promoting program options, and addressing inquiries.

Key Responsibilities

  • Commit to a family experience that prioritizes Safety, Enjoyment, and Achievement
  • Maintain a secure, clean, and organized environment
  • Foster a positive atmosphere for both customers and team members
  • Deliver high-quality customer service and possess comprehensive knowledge of all program offerings
  • Communicate effectively and courteously through phone, email, and face-to-face interactions
  • Conduct tours and guide families throughout the facility
  • Complete lead follow-ups and sales outreach to enhance student enrollment
  • Execute daily operational tasks while adhering to the Quarter Curriculum with a focused weekly agenda
The Customer Service Coordinator reports to the Swim School Manager and the Customer Service & Sales Manager.

Qualifications
  • Background check is mandatory
  • Must demonstrate reliability and consistency
  • Strong customer service skills and effective verbal communication are essential
  • Availability to work evenings and weekends is required
  • Preferred: 2+ years of experience in administration or sales
Benefits Include
  • 401k, medical, and dental insurance for full-time employees
  • Complimentary swim lessons for immediate family members
  • Starting pay rate of $14/hr
  • Consistent work schedules
  • Opportunities for career advancement