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Veterinary Client Relations Specialist
2 months ago
Position Overview
Join the team at United Veterinary Care as a Veterinary Client Relations Specialist . In this full-time role, you will play a crucial part in ensuring that our clients and their pets receive exceptional service and support. As the first point of contact, your ability to create a welcoming atmosphere is vital. We value our Client Relations Specialists as integral members of our veterinary team, and we are committed to fostering an environment that promotes professional growth and learning.
Key Responsibilities:
- Warmly greet and assist each visitor, identifying their needs.
- Manage incoming communications and assess their urgency.
- Facilitate client check-ins and check-outs, ensuring clarity on invoices.
- Clearly communicate visit expectations and assist clients in managing their pets' needs.
- Accurately process and document financial transactions.
- Schedule appointments based on client preferences and clinic requirements.
- Effectively handle emergency situations and walk-in clients.
- Respond promptly to online inquiries regarding products and services.
- Maintain cleanliness and organization in reception and examination areas.
- Recommend available products and services to clients.
Required Skills and Qualifications:
- High School Diploma or GED is required.
- Previous experience in client service is preferred.
- Proficiency in Microsoft Office Suite.
- Strong communication skills with problem-solving abilities.
- Capacity to manage stressful situations and prioritize tasks effectively.
- Team-oriented with a positive attitude and patience.
- Ability to lift up to 30 pounds.
Benefits:
- Paid time off, including sick leave, personal days, and vacation.
- 401K plan with company matching contributions.
- Comprehensive medical, vision, and dental insurance options.
- Employer-paid short-term disability and life insurance.
- Long-term disability options available.
- Employee assistance programs.
- Support for fertility and family planning.
- LGBTQIA+ healthcare support.
- Digital therapy programs.
- Employee discounts on pet care services.
At United Veterinary Care, we are dedicated to providing top-notch medical, surgical, and dental care for our beloved patients. We strive to promote responsible pet ownership and offer educational opportunities for our clients.
